Office Policies

Office Policies

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday: 9 a.m. – 5 p.m.
Tuesday: 11 a.m. – 7 p.m.
Wednesday – Thursday: 9 a.m. – 5 p.m.
Friday: 9 a.m. – 1 p.m.

Our Mission

Our mission here at Chapel Hill Orthodontics is to provide excellent service in a caring and efficient manner. We offer a unique orthodontic experience that is fun, affordable, interactive and effective. Combining the right mix of personal care, high technology and continuing education, we maintain a commitment to our patients in every facet of our practice.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.